A Case Study in Creative Crisis Management
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Following the worldwide "economic meltdown" of October 2008, economic disaster hit Kitchen Kaboodle in February 2009.
How they responded speaks volumes about Kitchen Kaboodle and its leadership. As presented at the National Retail Federation's 2011 International Expo in New York City at the Jacob Javits Center. |
The Sequel: Is that "Four Days, For Savings, For You!" schedule still happening?
Kitchen Kaboodle remained on its 4-Day schedule from March 2009 through mid-2012 (except for extended days/hours during the November-December Holiday seasons.)
Kitchen Kaboodle remained on its 4-Day schedule from March 2009 through mid-2012 (except for extended days/hours during the November-December Holiday seasons.)
- They experienced – in 4 days – nearly the same level of sales volume as in 7 days.
- They paid off the bank - all $2.2 million - ahead of schedule.
- They found a new bank, which is thrilled to have them as a customer.
- They generated strong (historic!) profits.
- Today, they have essentially no long term debt!
The Kaboodle Customer: Choosy • Educated • Upscale • And Very Loyal!
What customers say about Kitchen Kaboodle
(from posts on social media)
(from posts on social media)
‘Stellar customer service at checkout, great organization, and well educated staff. Such a gem of a store!’ “What I love most about this place is that it is locally owned! When you shop here, you keep more money in Oregon and support our economy!” |
“I was just overwhelmed by the large selection of restaurant quality glassware and how wonderful the staff was.” “Kitchen Kaboodle has some of the nicest dining furniture we have found that is still within our price range. We went in last night and received awesome service from a young girl who spent a ton of time with us answering questions, writing down product information, dimensions, etc." “Seriously - if it is something that belongs in the kitchen, look here first!” |